The iCongo E-Commerce Platform is a next generation e-commerce and marketing system with integrated modules for retail e-commerce, order management, warehouse management, cross-channel transaction management, business-to-business and marketing.

The Platform is designed for organizations wishing to implement end-to-end highly scalable, full-featured, easy-to-manage online channels including the systems and tools required to effectively market and sell its products to its customers. iCongo's Platform is also designed with the most advanced online merchandising, interactive selling and cross-channel functionalities driving higher conversions, larger orders and increased transaction volumes. 

The iCongo E-Commerce Platform contains rich e-commerce functionality and tight integration for the efficient management and execution of retail e-commerce initiatives including mobile and powerful cross-channel capabilities. The Platform includes advanced e-commerce catalog, search, promotion and shopping cart functionality, as well as order management, warehouse management, customer service, content management system, advanced marketing and merchandising tools and interactive selling.

The Platform supports multi-language, multicurrency, and international shipping and taxation requirements as well as centralized multi-site and brand management. Its flexibility, control and ease-of-use allow business users to successfully run and maintain the day-to-day operations of the e-commerce storefront.

The robust and comprehensive e-commerce platform allows businesses to conduct their sell-side or buy-side business processes online. iCongo's E-Commerce Platform is a comprehensive online catalog, e-procurement and order management system for global enterprises. The Platform is designed to help organizations improve customer service, improve operating efficiencies, reduce order processing costs and to maintain a business’ competitive edge within its industry.

The Platform includes searchable online product catalogs, online order entry, buyer order workflow, business rules and controls, order processing and order fulfillment tracking.  Designed to tackle the unique characteristics and complexities of B2B e-commerce by providing complete catalog management, customer pricing and promotions management, order management, invoice presentment and payment and sophisticated B2B e-commerce business intelligence.

Multi-Channel Retailers with Cross-Channel capabilities are redefining the customer experience, improving merchandising, overcoming inventory challenges, capturing lost opportunities, taking advantage of  real-time demand information and achieving operational efficiencies never before possible. 

iCongo has worked with many retailers to align business processes to take full advantage of implementing cross-channel and multi-channel strategies that leverage technology to drive measurable results. Supported by a single platform with advanced marketing tools and order management capabilities, retailers are able to tear down inventory silos, target customers by channel preference, share customer data including loyalty and gift card across the chain, fulfill and return orders from any designated location.

iCongo’s Order Management, Warehouse Management, Distribution and Fulfillment provides a comprehensive Order Management System that was designed to support complex multi-channel customer order and returns, including advanced shipping logic and functionality to support shipping from multiple warehouses and / or store locations. The system’s distribution and fulfillment module includes the tools required for efficient shipping and distribution for the online store or orders from other channels.

Integrated with iCongo's E-Commerce Platform, iCongo's Order Management System enables organizations to manage their end-to-end order management process from order capture to product shipment.