ROOTS 
A large draw for us choosing iCongo is the platform’s cross-channel capabilities. This will allow us to have a much more consumer-centric approach when serving customers. Additionally, it will also allow us to turn inventory faster, achieve higher revenue both in our stores and online, gain better customer satisfaction and increase brand loyalty.

giggle 
giggle customer service is priority number one. With iCongo, we know that we are partnering with a firm that understands our operations and can help us meet our growth objectives. We selected iCongo because they have a track record for addressing the complexities of managing a multi-channel retailer. It’s imperative that all giggle partners work with us to continually improve our customers’ experience.

TIMBERLAND
With drop-ship - if someone comes into a store that doesn’t have their size in a particular item, the store can get it to them and not lose the sale. Additionally, a few of our larger customers that have their own catalog and website businesses can log in and ship directly to their customers — and they don’t have to hold inventory.  About once a month we use the integrated email to communicate special website promotions, like free freight. That’s something our marketing group will really begin to take advantage of by using it to talk about new product lines.

HARRY ROSEN
Our Web site is a major expansion of the Harry Rosen brand, bringing a new level of service to our valued customers. We are pleased that iCongo was able to develop and deploy an e-commerce site with the exceptional quality, dependability and convenience to which our customers are accustomed.