Order Management System (OMS) & Warehouse Management (WMS)
iCongo’s Order Management System provides a comprehensive view of all orders received from the inception of the order through the picking, packing and shipping of the order as well as a history of all transactions affecting the order.
iCongo’s Warehouse Management System is a comprehensive Warehouse Management System which manages receiving and stocking of inventory as well as the efficient picking and shipping of orders.
iCongo’s Order Management and Warehouse Management System provides a comprehensive solution designed to support the management of multi-channel customer orders and returns, including advanced shipping logic and warehouse management functionality to support shipping from multiple warehouses and / or store locations.
Integrated with iCongo's E-Commerce Platform, iCongo's Order Management & Warehouse Management System enables organizations to manage their end-to-end order management and warehouse management processes from order capture to shipment. The Order Management and Warehouse Management System can also be licensed on a standalone basis to be integrated into an enterprise’s e-commerce or ERP system.
Customer Centric Inventory Optimization
The iCongo system manages inventory across multiple locations including:
- Warehouses
- 3PL’s
- Store Locations
The system includes management of inventory rules by channel and locale allowing organizations to allocate inventory, mitigate inventory risk due to timing issues and strategically approach specific channels and locales.
The system supports order management by store, zone and hierarchy, including fulfillment locations by fulfillment zones, fulfillment groups by geography, multi-level fulfillment groups and backup zones with hierarchy sequencing. Furthermore, order routing intelligence allows for the optimization of the fulfillment process by further managing the assignment of orders in various manners including inventory at each fulfillment location, velocity of sale, shipping costs and others.
Through the Order Management and Warehouse Management System’s Inventory Optimization functionalities, your organization can enable numerous cross-channel capabilities such as making all inventory sellable through all channels including the web, enable endless aisle capabilities within the stores, ship to store, ship from anywhere functionality and more. These capabilities result in major benefits such as:
- Redefine customer experience – online and in-store
- Increase Brand Loyalty
- Improved Assortment Planning
- Increase Inventory Optimization
- Capture lost opportunities across all channels
- Offer full collection online
- Have less merchandise to markdown
- Create significant operational efficiencies
Warehouse Management
The system’s warehouse management supports key WMS features including:
- Zone Management
- Multi-Bin Management
- Bin Type Management
- Cubic Measurements
- Velocity Settings
- Replenishment of Bins
- Configurable Cycle Counts
- Web Based and RF Handheld Support
- PO Receiving and Matching and Blind Receiving
- Putaway - Directed Putaway, Random Putaway, Scan to Tote, Tote to Bin
- Picking
- Basic Order Picking
- Batch Picking and Wave Picking with Consolidation and Sorting Stations
- Scan to Tote, Tote to Carton & Shipping Verification
- Integrations to UPS, Fedex, USPS, Canada Post, Purolator, Royal Mail, Aramex and others
- Commercial Invoice Management
- and more
Return and Exchange Management
The system’s returns and exchange management supports key features including Optional RMA Approval Process and workflows, Generation of Return Labels, Gift Return Management, Warehouse Receiving and Payment Processing, Integrated POS Return Labeling, Return Receiving and Data Validation, Quality Validation and Inventory Management of Damages.
Additional OMS and WMS Features
- Integrated reporting engine
- Quick order lookup for customer service with history and profiling
- Sales entry module for customer service to create orders
- Order adjustments for customer service
- Webservices and APIs
- Automated store transfer integrations for inventory balancing
- Order Management workflow engine
- Integrations with 3rd party address verification services such as QAS
- Support for multi-ship addresses on orders/order splitting/drop ship
- Third party fulfillment
- Multicarrier support
- Special materials handling (ie: hazardous materials)
- Integrated payment processing for orders and returns
- Email automated notifications
- and more
